Customer Service Manager
Full Time • Ontario
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Location: Ontario, CA
Job Type: Full-Time
Job Type: Full-Time
About the Role:
We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality.
We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality.
Responsibilities:
- Manage daily operations of the customer service team, ensuring timely and accurate order processing.
- Monitor and improve workflow efficiency, service metrics, and customer satisfaction.
- Resolve escalated customer issues and implement solutions to prevent recurrence.
- Lead team meetings, assign tasks, and maintain coverage for all shifts.
- Oversee training programs and maintain cross-training for all team members.
- Collaborate with inventory, logistics, and other departments to meet delivery commitments.
- Prepare reports on performance metrics and present improvement plans to senior management.
Qualifications:
- 3+ years of experience in customer service leadership or operations management.
- Strong problem-solving and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in analyzing performance data and implementing process improvements.
- Ability to work flexible hours, including occasional evenings and weekends.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Ready to lead a team that delivers exceptional customer experiences?
Apply today and join a company that values innovation, collaboration, and customer success.
Apply today and join a company that values innovation, collaboration, and customer success.
Compensation: $70,000.00 - $85,000.00 per year
Join Our Team
Looking for a new opportunity that is family-oriented, challenging and fun? That is how the BestPack team describes working here, so consider joining us! We are always looking for new talent that is self-motivated, resourceful, hungry to learn, and wants to provide solutions. If that sounds like you, please take a look at our openings and reach out to find your next adventure at BestPack.
Who We Are
BestPack has a team of truly awesome people and a culture that enthusiastically supports the growth of every member. Our company's core values are to be teachable, driven, resourceful, honest, and to have fun doing our work. These core values support our passion of helping each other thrive. If these values really resonate with you and you find yourself emphatically nodding along, you will probably really enjoy becoming part of the BestPack team!
Perks
- 401(k) plan w/ employer match
- Flexible PTO program
- Paid holidays
- Comprehensive Health Plans
- Employer-paid Dental and Vision
- Growth Opportunities
- & More!
(if you already have a resume on Indeed)
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